Last updated October 9, 2026
Know what you are buying, how renewal works, and where to get help.
1. What is free
Browsing, a basic server listing, saved places, and normal event submissions are free. You do not need a subscription to keep a basic listing useful. Website purchases do not grant game advantages.
2. Prices and renewals
Stripe checkout displays the actual configured price, currency, billing interval, taxes where applicable, and renewal terms before purchase. This site does not display invented sample prices. Payment confirmation alone does not activate a benefit; signed Stripe processing updates your account.
3. Cancel a subscription
Open Your account, choose Manage billing, and cancel in the Stripe portal. Cancellation stops future renewals. If cancellation is scheduled for the period end, benefits continue through the current billing period. Removing a payment method alone is not a cancellation. Deleting your website account cancels its website subscriptions immediately.
4. Request a refund
Contact support with the account used, plan or one-time product, order reference, approximate payment date, and a brief description of the issue. Do not send card numbers or security codes. Refunds are not automatic through the website; support reviews duplicate charges, unavailable purchased benefits, unauthorized payments, and rights provided by law. No blanket “no refunds” rule overrides statutory consumer rights.
5. Consumer rights
You may have cancellation, withdrawal, refund, or other remedies under local consumer law. Those rights take priority over website policies. Purchasing a subscription does not itself waive a statutory withdrawal right. Any legally required consent or notice for immediate provision must be presented at checkout.
6. Failed payments and removed listings
Past-due, unpaid, or expired plans do not grant website benefits. Basic listing content remains subject to moderation regardless of subscription status. A plan cannot guarantee approval or buy a management badge. If a purchased benefit cannot be provided, contact support for review and an appropriate remedy.
7. Payment questions
Use support for payment problems and your account for subscription management. Billing support is available at support@onavey.com.